The information contained on this website is provided by the Centre in good faith. The Centre believes the information to be accurate and current at the date the information was placed on the website. Every effort is made to ensure that the material on this site is accurate and up-to-date. The Centre does not guarantee or warrant the accuracy, completeness or currency of the information provided.

Copyright and trademarks

This website and contents including downloadable PDF files are subject to copyright owned by the Centre for Excellence in Child and Family Welfare Inc. (ABN 24 629 376 672) either singly or jointly with a third party.

You may view this site and its contents using your web browser and electronically copy and print hard copies of parts of this site solely for personal, non-commercial use. Any other use, including but not limited to the reproduction, modification, distribution, transmission, re-publication, display or performance of the content of this site is strictly prohibited.

The site may also include registered trademarks and other trademarks protected by law. Except as expressly authorised, the use of these trademarks is prohibited.

Applicable laws

This website is owned and maintained by the Centre in the State of Victoria, Australia. The terms and conditions in this document are governed by and interpreted in accordance with the laws of the State of Victoria. State and Federal Courts located in Victoria shall have exclusive jurisdiction to hear and determine any matters arising out of, or relating to these terms and conditions.


It is assumed that the purchaser uses this website and downloads programs and files at their own risk. The Centre makes no guarantees regarding the use of this site, or programs or files in or through this site and will not assume responsibility for any damage to or interference with data, hardware or software of the Purchaser’s computer and IT systems caused through such use.


Collecting information

The personal information we require to provide service to you are your name, date of birth, gender, residential postcode, current telephone number, email contact address and cultural background.

Disclosure of information collected

All information collected from you will be used for the purposes for which it was obtained. In addition, the Centre may also disclose this information to specific third parties subject to all privacy and confidentiality protections under the law. These third parties may include and are not limited to:

  • Upstream service providers
  • Any government and regulatory body or authority as mandated or otherwise authorised by law
  • Your duly appointed representative
  • Any professional advisory services we use including our legal advisers, auditors or accountants

Security of information

The Centre will take all reasonable precautions to ensure that all data is stored in a secure environment where only authorised persons can access the data.

Our third party servers use the highest available encryption methods to protect the transmission of sensitive information.

The Centre cannot guarantee the security of any data transmitted through the internet and cannot be held liable for unauthorised access of your information received from you or delivered to you using the internet.

Complaints handling and dispute resolution

We are committed to providing our customers complete satisfaction. If you are not satisfied with the level of service you have been provided, please call us on 1800 013 088 or email us at

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