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The information contained on this website is provided by the Centre in good faith. The Centre believes the information to be accurate and current at the date the information was placed on the website. Every effort is made to ensure that the material on this site is accurate and up-to-date. The Centre does not guarantee or warrant the accuracy, completeness or currency of the information provided.

Copyright and trademarks

This website and contents including all downloadable PDF files are subject to copyright owned by the Centre for Excellence in Child and Family Welfare Inc. (ABN 24 629 376 672) either singly or jointly with a third party.
You may view this site and its contents using your web browser and electronically copy and print hard copies of parts of this site solely for personal, non-commercial use. Any other use, including but not limited to the reproduction, modification, distribution, transmission, re-publication, display or performance of the content of this site is strictly prohibited.
The site may also include registered trademarks and other trademarks protected by law. Except as expressly authorised, the use of these trademarks is prohibited.

Applicable laws

This website is owned and maintained by the Centre in the State of Victoria, Australia. The terms and conditions in this document are governed by and interpreted in accordance with the laws of the State of Victoria. State and Federal Courts located in Victoria shall have exclusive jurisdiction to hear and determine any matters arising out of, or relating to these terms and conditions.


It is assumed that the purchaser uses this website and downloads programs and files at their own risk. The Centre makes no guarantees regarding the use of this site, or programs or files in or through this site and will not assume responsibility for any damage to or interference with data, hardware or software of the Purchaser’s computer and IT systems caused through such use.


Collecting information
The personal information we require to provide service to you are your name, current home and postal address, current telephone, fax (optional) and internet email contact addresses.
If you wish to pay for the goods you have purchased via credit card, we will need to collect your credit card details from you to process the transaction, including but not limited to the card number, expiry date, type of card, name appearing on the card, and credit card verification number.

Disclosure of information collected

All information collected from you will be used for the purposes for which it was obtained. In addition, the Centre may also disclose this information to specific third parties subject to all privacy and confidentiality protections under the law. These third parties may include and are not limited to:
• Upstream service providers
• Credit providers for credit related purposes such as creditworthiness, credit rating, credit provision and financing
• Any government and regulatory body or authority as mandated or otherwise authorised by law
• Your duly appointed representative
• Any professional advisory services we use including our legal advisers, auditors or accountants
• Outsourced debt-recovery companies
• Credit reporting and fraud checking agencies

Security of information

The Centre will take all reasonable precautions to ensure that all data is stored in a secure environment where only authorised persons can access the data. All printed material containing your personal and credit card information is stored securely and held at the Centre’s office in accordance with the relevant legislation concerning storage of accounting records.
Account payment details such as credit card numbers should not be emailed or transmitted other than through our secure server payment options. These servers use the highest available encryption methods to protect the transmission of sensitive information.
The Centre cannot guarantee the security of any data transmitted through the internet and cannot be held liable for unauthorised access of your information received from you or delivered to you using the internet.

Complaints handling and dispute resolution

We are committed to providing our customers complete satisfaction. If you are not satisfied with the level of service you have been provided, please call us on +61 3 9614 1577 or email us at