This website is provided for general information only. The Centre for Excellence in Child and Family Welfare (the Centre) does not represent or warrant that the content of this website is accurate, authentic or complete or that the information contained in this website is suitable for your needs.

You must not rely on this website as a statement of Victorian Government policy.

You should assess whether the information is accurate, authentic or complete and where appropriate, seek independent professional advice.

To the extent permitted by law, the State of Victoria and the Centre exclude liability for any loss (including loss from viruses) caused by use or reliance on this website. The Centre may amend or withdraw material on this website or at any time without notice.

The inclusion of any email addresses on this website is not consent to receiving unsolicited commercial electronic messages or SPAM.


The Centre of Excellence in Child & Family Welfare is committed to protecting the privacy of your personal information.

We collect, use and disclose personal information in accordance with all applicable privacy legislation.

This privacy statement relates only to the information collected from you as a result of your visit to www.fosteringconnections.com.au

This privacy statement does not apply to external websites that are linked to this site.

The Centre for Excellence in Child and Family Welfare is not responsible for the privacy practices or content of external websites.

Collection of personal information

Personal information includes recorded information about an individual who is identified or reasonably identifiable.

The personal information we collect via this website may include:

  • The content of any electronic forms you submit via this website; and
  • Information submitted if you participate in an online survey.

Use and disclosure of personal information

All personal information collected from you will be used for the purposes for which it was obtained.

For example, we may collect personal information, such as your name and contact details, in order to help you with your enquiry about foster care in Victoria.

The Centre of Excellence in Child & Family Welfare may also disclose this information to specific third parties, For example, in the case of the online enquiry form or an enquiry made through the Enquiry Line Operator, contact information may be disclosed to third parties, such as an external foster care agency, to follow up the enquiry.

The information submitted may also be retained for quality improvement purposes.

All third parties are subject to all privacy and confidentiality protections required by law.

Email addresses provided via this site will only be used to respond to specific user queries and will not be added to any mailing lists, nor disclosed to any other party without the users' knowledge and consent, unless required by law.

Information other than personal information

Site visit information

When you visit our website, some of the information collected is not personal information, as it does not reveal your identity.

Pages on both sites may be coded with Google Analytics software for the purpose of tracking and analysing traffic to our website. To do this, JavaScript stores a cookie in your browser, which contains a unique identifier, and sends information to Google Analytics.

In no way does this unique identifier identify a user personally. We do not and will not marry any data collected by Google Analytics with any personal information.

While you can browse this website anonymously, without disclosing your personal information, we may not be able to provide the full range of services through this website if we are not provided with the information outlined above.

Access and correction

It is our policy that, where appropriate, you should be able to request access to your personal information directly, without the need to make a formal application under the Freedom of Information Act 1982 (Vic).

To request access to or correction of your personal information held by us, please contact us via +61 3 9614 1577 or email us at fcenquiry@cfecfw.asn.au

Applicable laws

This website is maintained by the Centre of Excellence in Child & Family Welfare in the State of Victoria, Australia.

The terms and conditions in this document are governed by and interpreted in accordance with the laws of the State of Victoria.

State and Federal Courts located in Victoria shall have exclusive jurisdiction to hear and determine any matters arising out of, or relating to these terms and conditions.

Security of information

The Centre of Excellence in Child & Family Welfare will take all reasonable precautions to ensure that all data is stored in a secure environment where only authorised persons can access the data.

The Centre cannot guarantee the security of any data transmitted through the internet and cannot be held liable for unauthorised access of your information received from you or delivered to you using the internet.

Complaints handling and dispute resolution

We are committed to providing our enquirers complete satisfaction. If you are not satisfied with the level of service you have been provided, please call us on 1800 013 088 or email us at fcenquiry@cfecfw.asn.au.

Every effort is made to ensure that the material on this site is accurate and up-to-date. However the Centre of Excellence in Child & Family Welfare does not guarantee or warrant the accuracy, completeness or currency of the information provided.

Interested in how foster care might work for you?

Start your journey by connecting with an agency to answer your questions and guide you through the next steps.

Connect with an agency